Refund policy

Thank you for ordering from us.

All our cakes and baked items are freshly prepared upon order. Because of the perishable nature of our products, all sales are final and we do not offer cancellation, refunds and returns once an order is confirmed.

If you experience any issues with your order, please don’t worry, we’re here to help. You may contact us at craftale.my@gmail.com, and our team will review the situation and make the best possible arrangement to ensure a positive experience with us.

We appreciate your understanding and support.