Order FAQ

Browse the Craft Bakery range, add what you'd like to your cart and check out — most of our desserts are single-size, so they go straight in. At checkout you'll choose delivery or self pick-up.

Yes — items in our Same-Day Cakes & Desserts range ordered before 4:00 PM are delivered the same day, between 11:00 AM and 6:00 PM, within Klang Valley.

Whole cakes are made to order — place your order 1 day ahead and choose any delivery slot between 11:00 AM and 11:00 PM. See our Cake Pre-order page for details.

Of course — add them from our Birthday Decorations collection before checkout, and they'll arrive together with your cake.

We deliver within Klang Valley. Full details are on our Delivery & Pick-up page.

Same-day orders are delivered between 11:00 AM and 6:00 PM. Pre-orders arrive in the slot you choose at checkout, anytime from 11:00 AM to 11:00 PM.

Yes — choose self pick-up at checkout and collect from Craft Cafe @ Cheras (Connaught).

We'd love that. We have two cafes — Cheras (Connaught) and Puchong (Stellar Suites). Have a look at the Cafe Menu before you come.

Everything is baked fresh in small batches — what you receive was made the same day it was sold. For storage or serving advice on a specific item, message us on WhatsApp and we'll gladly guide you.

For custom designs, printed toppers or any special request, WhatsApp us with your occasion, date and pax — we'll let you know what's possible.

Through our secure checkout — the available payment options are shown at the payment step.

Message us on WhatsApp as early as you can with your order number, and we'll do our best to help before your order is baked.

We're sorry — please tell us right away via WhatsApp or our After-Sales Service page, and we'll make it right.